Customer Service

Use the form on the right to contact us.

Whether your enquiry relates to bridal jewellery, special orders, personalisation, sizing or after-sales service, we're here to help.

You can also contact us during business hours by calling +613 9225 5425

Alternatively you can message us via the pink Live Chat icon on your screen.

61 3 9225 5425

Beauty. Rarity. Legacy.

Privacy

Privacy.

PRIVACY.

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SECTION 1 - HOW WE COLLECT YOUR PERSONAL INFORMATION.

Personal information held by us may include, but is not limited to, your name and contact information including your address, email address, telephone or mobile phone number.

We collect personal information directly from you, for example, when you communicate with us via email or provide us with your telephone number.  We may also collect your personal information from third parties or publicly available sources of information.

SECTION 2 - HOW WE USE YOUR PERSONAL INFORMATION.

We use your personal information in order to provide you with the goods and services and for our related internal business purposes.

WHEN WE DISCLOSE YOUR INFORMATION.

We will disclose your personal information:

  1. in the course of providing goods and services to you and otherwise in relation to our business (ie where disclosure is necessary to a contractor such as a courier);

  2. for promoting and marketing our goods and services to you, unless you have advised us that you do not wish us to contact you to promote and market our goods and services;

  3. with your consent or at your request; and

  4. where required or permitted by law.

We will not disclose your personal information to third party organisations who will use the information for a commercial purpose which is unrelated to the goods or services we provide to you.

SECTION 3 - HOW WE STORE YOUR INFORMATION.

We will retain your personal information for the use and disclosure described above.  We will take reasonable steps to destroy or de-identify your personal information if it is no longer required.  However, your personal information may be retained beyond the expiry of its purpose in our logs, backups and audit trails and if such retention is required or authorised by law.

In order to ensure that the personal information we hold is accurate, complete and up-to-date, you should let us know if there are any errors in your personal information and keep us information with any changes to your personal information.

SECTION 4 - YOU CAN ACCESS YOUR PERSONAL INFORMATION.

If you would like to access your personal information which is held by us please let us know.  Subject to some exceptions allowed by law, you have a right to access the personal information we hold in relation to you.  We reserve the right to charge a fee for the cost of searching for and providing access to your information.

HOW TO CONTACT US.

If you have any questions relating to this Rhys James privacy statement please email enquiry@rhysjames.com