Client Care

Enquiries are welcomed.

Whether you are considering a bespoke commission, exploring a personalisation, or seeking guidance on an existing piece, please share a brief outline of your request and we will respond in due course.

Alternatively you may contact the atelier during business hours on +61 3 9225 5425.

61 3 9225 5425

Beauty. Rarity. Legacy.

Care Program

 

Care and Service

Rhys James offers ongoing care for each piece, ensuring it is maintained and preserved over time.

With wear, jewellery may require occasional attention. Whether refining a setting, restoring a surface or simply a gentle polish, each piece is handled with the same care with which it was created.

Entrusting your jewellery to us ensures its continued integrity for years to come. For any enquiry, we invite you to be in touch.


Jewellery Insurance

As a Q Certified Jeweller, Rhys James can assist with arranging appropriate insurance for your jewellery.

Specialist policies, such as Q Report, offer comprehensive protection against loss, theft or damage, with worldwide cover and the option to return to your chosen jeweller for repair or replacement.

Policies are underwritten by Chubb Insurance Australia Limited (AFSL 239687), a global leader in insurance.

Further information is available below.