Customer Service

Use the form on the right to contact us.

Whether your enquiry relates to bridal jewellery, special orders, personalisation, sizing or after-sales service, we're here to help.

You can also contact us during business hours by calling +613 9225 5425

Alternatively you can message us via the pink Live Chat icon on your screen.

61 3 9225 5425

Beauty. Rarity. Legacy.

Overview

Our after sales services are an important part of the Rhys James customer journey. With the passage of time, occasional knocks and contact with various surfaces, the precious nature of your jewellery means that it may require servicing from time to time. Whether it is to tighten a setting, to remove scratches or simply a clean and polish that you require, entrusting your original creation to us will ensure the preservation of your jewellery for years to come. 

 

Make it personal.

 

Rhys James is well known for its various bespoke and made-to-order services.

We continue to specialise in the design and creation of exquisite contemporary jewellery, characterised by our elegant and iconic sense of style.  We're delighted to offer the following services to help celebrate that special occasion or person in your life:

 

Bridal.

We offer a comprehensive range of bridal jewellery design services including the creation of:

  • Diamond engagement and wedding rings
  • Eternity rings, right hand rings and anniversary jewellery
  • Solitaire diamond earrings and pendants  

Special Orders.

We've been creating bespoke special orders for our clients since the beginning. Once you discover the vast array of materials and diamond cuts at your disposal, you enter a new world full of of possibilities. The team at Rhys James has expertise in working with virtually all metal and material combinations from the traditional to the exotic and our discreet global reach enables us to source the finest diamonds and gemstones available. 


Personalisation.

Whether you'd like to add your initials, a number or a date of significance to the inside of a ring, or replace a white diamond with a pink diamond, sapphire, ruby or emerald, we'd be delighted to work with you to personalise that special piece, making it even more meaningful for you.   


After Sales.

Our after sales services are an important part of the Rhys James customer journey. With the passage of time, occasional knocks and contact with various surfaces, the precious nature of your jewellery means that it may require servicing from time to time. Whether it is to tighten a setting, to remove scratches or simply a clean and polish that you require, entrusting your original creation to us will ensure the preservation of your jewellery for years to come.


Investment Diamonds.

Our investment diamond division Rhys James Private Client Services, was established in 2010 to explore investment diamond sales opportunities on behalf of clients in Australia and Asia, following renewed interest in alternative assets from private and institutional investors, private banks and family offices. We are affiliated with Antwerp based Pluczenik Diamond Company NV, one of the world's oldest and most highly regarded diamantaires and De Beers DTC sight holders. For more information, click here.