Customer Service

Use the form on the right to contact us.

Whether your enquiry relates to bridal jewellery, special orders, personalisation, sizing or after-sales service, we're here to help.

You can also contact us during business hours by calling +613 9225 5425

Alternatively you can message us via the pink Live Chat icon on your screen.

61 3 9225 5425

Beauty. Rarity. Legacy.

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Rhys James

Rhys James specialises in creating products designed to mark moments of celebration; symbols of love, recognition, joy and reward. 

Beauty. Rarity. Legacy.

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Known for the elegant use of smooth geometric lines, timeless precious materials and responsibly sourced diamonds, the work of De Beers Award winning Australian jewellery designer Rhys James reflects a sense of calm humility, understatement and minimalist elegance; values that have come to characterise the relatively small number of beautiful creations we produce each year.

From the original Futurepearl™ necklaces to the distinctive and elegant Supernova™ and Voyager™ series of diamond engagement, wedding, eternity and anniversary jewellery, Rhys James combines traditional materials with iconic shapes and fresh, contemporary silhouettes. Our made-to-order and customization services are available by appointment only.

Earth-Friendly Practices.

Since 2010, Rhys James is a Member of the Responsible Jewellery Council (RJC). The RJC is a standards-setting organisation that has been established to advance responsible ethical, human rights, social and environmental practices throughout the diamond, gold and platinum group metals jewellery supply chain. 

The RJC has developed a benchmark standard for the jewellery supply chain and credible mechanisms for verifying responsible business practices through third party auditing. 

As an RJC Certified Member since 2013, we commit to operating our business in accordance with the RJC Code of Practices. We commit to integrating ethical, human rights, social and environmental considerations into our day-to-day operations, business planning activities and decision making processes.  

By agreeing to this international organisation’s Code of Practices, Rhys James has committed itself to the exemplarity and transparency of its ethical, environmental and social practices.

To learn more visit www.responsiblejewellery.com

 

 

Responsibly Sourced Diamonds.

Rhys James adheres to the Kimberley Process Certification Scheme (KPCS) and the World Diamond Council's (WDC) voluntary system of warranties (SoW), which aims to put an end to "conflict diamonds".

All polished diamonds bought and sold in our business are sourced from diamond suppliers that also follow the WDC SoW. We will not purchase diamonds from suppliers that fail to provide an adequate warranty.

 

 

Made in Australia.

Rhys James is based in Melbourne, Australia. All of our products are designed and produced in Australia using traditional, precious materials and time honoured techniques and craftsmanship.